| Payment Terms |
| 1. |
We accept all major credit cards except for Diners Club. |
| 2. |
Legal and equitable title in all goods and all materials supplied by Kooltoolz Australia does not pass to the client until all moneys owing by the Client have been paid. |
| 3. |
Direct Bank Deposit details are:- |
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| |
National Australia Bank
BSB
Account |
Please Note:
It is important that a copy of the deposit slip is faxed immediately to enable prompt dispatch of goods. | |
| Delivery Terms |
| 1. |
All transactions are FOB, Ex-Kooltoolz Head Office Warehouse. |
| 2. |
Claims for shortages, damages and invoice discrepancies must be made 'in writing' within 24 hours of delivery/receipt of goods. Please email orderfollowup@kooltoolz.com.au or Fax:- 08 9409 4068 |
| 3. |
Legal and equitable title in all goods and all materials supplied by Kooltoolz does not pass to the client until all moneys owing by the Client have been paid. |
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| Returns Policy |
Return of goods to Kooltoolz will denote acceptance of Terms and Conditions.
Return Authorisation numbers are valid for seven (7) days from date of issue. |
| |
| A) |
RETURNED FOR WARRANTY |
| 1. |
All goods returned to Kooltoolz must be accompanied by a Warranty Return Authorisation Number.
Goods delivered to Kooltoolz without an RA will not be attended to. |
| 2. |
Cost of returning goods to Kooltoolz under warranty is the sender's responsibility. |
| 3. |
Goods should be properly packaged for return, as goods damaged in transit will void warranty. |
| 4. |
Goods returned for warranty will be repaired or replaced at Kooltoolz discretion. |
| 5. |
Whilst Kooltoolz will endeavour to return warranted goods to sender as quickly as possible, temporary replacement items will not be supplied. |
| 6. |
A copy of original invoice must also accompany warranty returns. |
| 7. |
All products carry a 12-month warranty period from date of invoice except as otherwise indicated or advertised. |
| 8. |
Goods returned, with No Fault Found will be charged a minimum service fee of $25.00 + 10% GST per item. |
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| A) |
RETURNED FOR CREDIT |
| 1. |
All credit requests must be made in writing to Kooltoolz PO Box |
| 2. |
Specifically ordered non-stock items (denoted by ## on invoice) will not be accepted back for credit. |
| 3. |
Credit will be issued at Kooltoolz discretion and where applicable restocking fees will apply. |
| 4. |
Goods may be considered as eligible for credit return provided that ALL of the following criteria are met: - |
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a) |
A Credit Return Authorisation Number is obtained prior to sending the returned goods. |
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and |
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b) |
the goods are returned unopened, undamaged and in original packaging, and as such must not have additional price, warranty, freight and or any other stickers & tags attached. |
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and |
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c) |
the returned goods are received by Kooltoolz within 7 days of receipt of goods. |
| 5. |
If returned goods are deemed by Kooltoolz NOT to be in a re-saleable condition, credit will be denied and it will be the senders responsibility to arrange collection of goods. |
| 6. |
Unless Kooltoolz have mis-shipped products, freight charges will be paid by the client. |
| 7. |
All Freight charges will be paid by the client, unless otherwise agreed by Kooltoolz |
| 8. |
Specifically ordered non-stock items (denoted by ## on invoice) will not be accepted back for credit. |
